How to Create a New Ticket in the Relyance Help Center

Updated April 08, 2024 19:39

Michel Noel

Overview

At Relyance, our commitment is to offer you the finest customer support experience possible. This article will guide you through the steps to create a new ticket, ensuring that you receive the assistance you need.

You can use the support portal to make requests regarding:

Document / ROPA Questions	Select this option when you have questions or need assistance related to documents or ROPA (Records of Processing Activities) matters.
Integration Help	If you're looking for guidance in connecting integrations or need assistance with integrating systems, choose this option.
Technical Issues	Opt for this choice when you encounter technical problems or issues that require troubleshooting and support.
Feature Request	If you have suggestions for new features, please use this option.
Other	This category is available for situations that don't fall under the specified support options. Select this when your inquiry doesn't fit into any of the above categories.

How to submit a new request

Step 1: Log In

Before you can create a new ticket, make sure you are logged into your Relyance Help Center account. If you don't have an account please reach out to your Relyance CSM to create an account for you.

Step 2: Navigate to the Support Portal

Once you are logged in, click the Submit a request button in the top right-hand corner This will take you to the Relyance Support Portal.

Or alternatively, or click on your profile menu in the top right-hand corner and choose Submit a request.

Step 3: Fill Out the Ticket Form

You will be directed to a ticket submission form. Fill out the required information to help us assist you effectively.

This form includes the following fields:

Type: Select the appropriate type of issue from the dropdown menu. This helps us route your ticket to the right team.
Subject: Enter a brief, descriptive title for your ticket.
Description: Provide detailed information about your issue or question. The more information you provide, the easier it will be for us to assist you.
Attachments: If applicable, you can attach files that may help us understand your issue better.

Step 4: Review and Submit

Double-check the information you've entered to ensure it's accurate and complete.
After reviewing your ticket details, click the Submit button.

Step 5: Confirmation

You will receive a confirmation message that your ticket has been successfully created. You may also receive an email confirmation with a ticket ID for your reference. Please keep this ID handy for tracking the status of your request.

Step 6: Tracking Your Ticket

You can track the progress of your ticket by logging into your Relyance Help Center account and navigating to the My activities section from your user profile menu. Here, you can view updates, add comments, and communicate with our support team as needed.

Conclusion:

Creating a new ticket in Relyance Help Center is a simple and effective way to seek assistance with any issues or questions you may have.

Our support team is dedicated to providing you with the best possible support experience. If you encounter any difficulties or have further questions, don't hesitate to reach out through the ticketing system, and we'll be happy to assist you.