Overview
Integrating your third-party vendors with Relyance AI helps us monitor your data flows in near real-time to build more efficient data maps for your Privacy Program. Relyance AI has over 200 out of the box integrations, and we aim to grow our integrations list to better serve our customers. If any of your vendors are not currently on our list, you can request a new integration through our Help Center.
How to submit a new request
Step 1: Log In
Before you can create a new ticket, make sure you are logged into your Relyance Help Center account. If you don't have an account please reach out to your Relyance CSM to create an account for you.
Step 2: Navigate to the Support Portal
Once you are logged in, click the Submit a request button in the top right-hand corner This will take you to the Relyance Support Portal.
Or alternatively, or click on your profile menu in the top right-hand corner and choose Submit a request.
Step 3: Select The Type of Issue
You will be asked to select the type of issue. In this case, Integration Request.
Step 4: Fill Out the Ticket Form
You will be directed to a ticket submission form. Fill out the required information to help us assist you effectively.
This form includes the following fields:
- Subject: Enter a brief, descriptive title for your ticket, e.g. New Integration Request.
- Description: The description doesn't need to be detailed, as the crucial information needed can be completed in the next fields.
- Vendor Name: Insert the third-party vendor name you would like to add to Relyance AI.
- URL: Provide the URL for this vendor, to avoid any confusion as to what company it is.
- Sandbox / Developer Account: Check this box if you can grant Relyance AI access to a sandbox environment or developer account.
- Integration Type: Choose as many Integration Types as needed.
- Integration Reason: Describe the reason this integration is needed.
- Documentation: If there's any public API documentation for this vendor, paste the URL here.
- Attachments: Attach any necessary files.
Step 5: Review and Submit
Double-check the information you've entered to ensure it's accurate and complete. After reviewing your ticket details, click the Submit button.
Step 6: Confirmation
You will receive a confirmation message that your ticket has been successfully created. You may also receive an email confirmation with a ticket ID for your reference. Please keep this ID handy for tracking the status of your request.
Step 7: Tracking Your Ticket
You can track the progress of your ticket by logging into your Relyance Help Center account and navigating to the My activities section from your user profile menu. Here, you can view updates, add comments, and communicate with our support team as needed.
Please note that Integration Request tickets take longer than other Support requests as there is no associated ETA or guarantee. Once the request is submitted to the Integrations team, it will be triaged and prioritized. The more information you provide on your request, the faster we can move forward with it.
For vendors without public documentation or development environments, you may be asked to provide documentation or a developer/sandbox account.